Can I smoke in any of your cars or limousines?
All of our vehicles are non-tobacco vehicles. If you would like to use tobacco, we would gladly stop at your convenience so you may do so.
What is your alcohol policy?
RPM Transportation provides alcohol to our clients at no charge, and we try provide the flavor of your choice. You may bring your own alcohol providing all passengers are 21 years old with a valid ID.
Important Questions to ask when renting a limo or party bus
Are you registered with the US Department of Transportation?
Yes, this is required. RPM Transportation is a fully licensed livery service with the California PUC, Public Utilities Commission. We also fully participate in the DMV's Drug & Alcohol Screening Program for our Chauffers.
Who is your insurance carrier?
RPM Transportation is fully insured through Alano Insurance
How do I set up a reservation?
Anyone can make reservations online, via fax, e-mail, or by telephone.
What is your cancellation policy?
Any cancellations within 24 hours will be billed for full charter amount.
RPM Transportation does not release the account list or reservation manifests to any outside organization. It is our policy to protect the privacy and identity at all times.
Do your drivers have a special license or training?
At RPM Transportation, all of our drivers are over the age of 25, have a 100% clean Motor Vehicle Record, and have completed our extensive chauffeur training program and continuing education. Our chauffeurs are the most important part of our business, because they are servicing you, the client.
Do you provide concierge services?
Yes, concierge services are available depending on the type of transportation and activity required. Additional charges may apply for purchased items at the client's request.
Will my chauffeur meet me at baggage claim?
We will gladly arrange to meet you at baggage claim for your Airport pickup. There is a ten dollar charge for the service. We always offer curbside pickup for free.
Will my chauffeur assist with my bags?
Your chauffeur can assist with your bags. We will make sure your transition from air to ground transportation is as easy as possible for you.
When is my credit card charged?
RPM Transportation will charge your credit card 48 hours prior to the scheduled pick-up time. However, the cardholder is required to present the credit card provides at booking to the Driver at pick-up; with the Voucher confirmation; unless a 3rd party authorization or Corporate Account has been approved and all documentation has been received by RPM Limousine prior to confirmation of order.
Is it possible to place, change or cancel a reservation with my Chauffeur?
RPM Transportation requires that all changes, confirmations and cancellations be called into our dispatch center
at (949) 521-4383. A trip will be gladly extended if your chauffeur is not scheduled for another trip following yours.
If I place a reservation for 8 hours, but after pick-up I realize I require less time; will I be charged for the full 8 hours?
Yes, Hourly orders are billed the number of hours you ordered the vehicle for; then in ½ hour increments thereafter. Minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.
How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.